Houzeo Frequently Asked Questions (FAQ)

Savings: The obvious advantage is you'll save a significant amount in Seller's Agent Commission. For typical Houzeo customers, this can add up to over $20,000 in savings.

Reach: Over 90% of US home buyers today start their home search online. With platforms like Houzeo and Zillow, it's easy to reach these buyers. Houzeo also gives you access to the MLS, which most local agents use. This helps reach agents in addition to home buyers directly.

Options: Once you've signed with an agent you're locking yourself into a contract, often for months. This severely limits your options even if the agent is incompetent. It is generally better to attempt to sell your home yourself before locking yourself into a contract with an agent.

Tools: Houzeo gives you access to most tools agents use, at a fraction of the cost making the process easier then it was before.

For more on this, check out Lori Alden's excellent blog here. Also, check out this Forbes article on the growing numbers of home owners selling their homes themselves

Login using your email, or your Facebook or Google accounts, and click "Sell a Property" on your User Dashboard. Enter your property address, select a listing plan, and Houzeo's IntelliList Listing Management System will make listing your home easy by autofilling as much info about your home as is available to us! Upload photos, select a price, and sign your MLS contracts – and your home will be on your local MLS ASAP! It's all online!

An MLS is a database usually accessible only to real estate agents, where agents list and market properties to other agents.

There are over 500 MLS' in the US. Houzeo will connect you with an agent that lists it in your local MLS. That's where other agents and buyers are looking for, and that's where your listing should be.

You can. Covering the commission for buyers may help you sell your home faster. However, commissions can no longer be offered via the MLS.

Your buyer agent commission offer has to be outside of the MLS. You can use phone, text, email, and in-person communication when you or your agent engage with the buyer agent.

Your Listing Agent will email you a copy of your MLS listing.

Yes. Within 24 hours of when your Listing Agent emails you a copy of your MLS listing, you are required to review it and inform us if you see anything that might not be accurate. MLS penalizes members for any inaccurate information and you're responsible to pay this fine, if incurred.

24 to 48 business hours after you've submitted your listing on houzeo.com and answered any additional questions your Listing Agent might have, your listing will go live on the MLS and various portals like Zillow, Trulia, and Realtor.com. You can check it out on Realtor.com.

In most cases, your listing will be live on the MLS typically within 2 business days. This is after you have submitted your listing on houzeo.com and answered any follow-up questions the Listing Agent might have. Some MLS systems manually enter listings they receive from all sources, including houzeo.com, a process that takes an extra two business days for activation.

Yes. All our plans include syndication to major websites, including Zillow, Redfin, Realtor.com, Trulia, Re/Max, and many more

Your Listing Agent will insert your contact info in the private remarks section of the MLS listing. Buyer's agents see these remarks and will contact you directly via phone or email. If the buyer or their agent contacts your Listing Agent, the agent will forward you their information so you can directly reach out to them.

You can upload your own photos, or hire a professional photographer via Houzeo. We recommend photos taken by a pro, regardless of whether you choose the Houzeo plan or hire one yourself. It's a small investment and will show your home in the best light possible.

Yes. You can cancel your houzeo.com listing at any time for free.

Houzeo offers a comprehensive, tech-driven platform (our "Real Estate Super App") that allows you to search, view, and manage your home purchase seamlessly. We provide you with access to millions of available properties nationwide, including both traditional MLS listings and For Sale By Owner (FSBO) homes.

The single biggest advantage is that you get powerful technology to find your perfect home within minutes. You have access to over 1.5 million listings and advanced tools like IntelliSearch (natural language queries) and Intuitive Map Filters to find exactly what you're looking for. This gives you full control, and you only pay for an agent's assistance when you close the deal.

No, Houzeo is free for buyers to use. You can browse millions of listings without any upfront charges or monthly fees. You only pay the agent fee when you’ve successfully closed on your new home.

The buyer journey is streamlined through our platform:

• Sign Up: Create your free account to access the Houzeo Super App and website.
• Find Your Home: Use our powerful search tools to explore listings, save your favorites to “Collections”, and get instant notifications.
• Connect with an Agent: Use our one-click tools like "Schedule a Showing" or "Make an Offer." A local agent will contact you to understand your needs.
• Work with Your Agent: Your agent helps you get pre-approved, shows you properties, assists with documentation, and prepares the offer contract. After an initial consultation, you will sign a Buyer Representation Agreement to secure their full services.
• Close on Your Home: Finalize the purchase. The agent’s fee is only due upon a successful closing.

A local agent gets involved as soon as you use the platform's tools like "Schedule a Showing," "Contact Agent," or "Make an Offer". They provide you with full-service support and:

• Assist with your mortgage pre-approval.
• Schedule and conduct property tours.
• Prepare a competitive offer and manage negotiations.
• Handle all contracts, paperwork, and deadlines.
• Provide professional advice to ensure a smooth closing.

We partner exclusively with experienced, local buyer agents who are thoroughly vetted to ensure you receive high-quality service. Our selection process is based on three core criteria:

• Professional Credentials: All agents must hold an active real estate license and adhere to strict legal and ethical standards.
• Proven Experience: We select agents with a strong track record of successful transactions and positive client feedback in their local area.
• Market Expertise: Each agent understands their community's market trends. You get expert guidance and the best possible value on your purchase.

No. You are free to use the Houzeo App for its features, including IntelliSearch and viewing FSBO listings, without any obligation. The app is a free tool for all buyers.

Our model attracts experienced, high-volume agents who are focused on efficiency and client success. We vet them based on experience and local market expertise to ensure you receive focused service that gets the deal done.

Yes. Our agents are local experts with years of experience who are primarily focused on generating the best value for you in your local market. Their role includes expert negotiation and preparation of the offer contract to give you the strongest possible chance of securing the property, even in competitive scenarios.

Yes. Houzeo offers a comprehensive view of the housing market by aggregating millions of listings from across the country. You get full access to both traditional MLS properties and For Sale By Owner (FSBO) homes, all in one convenient place.

Answering all the questions required to list your home can take hours. Our new IntelliList Intelligent Listing Management System checks internal & external data sources to autofill your listing. That means, for most US homes, you can list your property in only a few minutes! You can also sign your Listing Agreement online. Once your home is listed, you can also manage your listing through this system easily and all online. The system will notify your agent immediately on the changes you've asked for so they can be reflected ASAP.

The Houzeo Closing Dashboard is the most powerful dashboard in consumer real estate. It gives you your estimated cash proceeds after expenses on day 1. That means more transparency and fewer surprises at the closing table. And it only gets smarter as we close more and more transactions.

Figuring out what disclosures apply to your transaction can be stressful. Manually filling them out, scanning, and then emailing them doesn't help either. Houzeo has put in immense amounts of efforts into digitizing various Federal and State disclosures to help you meet these requirements more efficiently. You only see disclosures that apply to your transaction, and Houzeo makes it much easier for you to fill them out and sign them electronically.

Depending upon what state you live in, either an Escrow Agent/Company or an Attorney will be required to help close your sale. For example: California is an Escrow state (i.e. an Escrow Agent or an Escrow Company will help you in closing the sale) while North Carolina is an Attorney state (i.e. an Attorney is required for closing the sale).

Based on your property location, Houzeo knows whether you need an Attorney or an Escrow Agent to close. The Escrow/Attorney tab connects you with top professionals in your area. You can choose these professionals based on their user reviews. With detailed expected pricing schedules, you get more transparency and control over your costs. You can also exchange documents with them on Houzeo.

When you've closed on your transaction, be sure to leave a review so other sellers and buyers after you can rely on your experience.

Just add the offer details on the Offers tab. Houzeo lets you review offers beyond just the offer price. Upload buyer prequalification letters, earnest money deposits, and contingences to see the full picture and review each offer on all its merits. You can see a comprehensive view with all the offers and important metrics that form these offers. This helps compare offers across price, buyer qualification, financing, deposits, and contingencies and decide what the best offer is for your specific situation.

The Houzeo Closing Dashboard is the most powerful dashboard in consumer real estate. It gives you your estimated cash proceeds after expenses on day 1. The dashboard also tells you how we've estimated these costs and allows you to edit them. That means more transparency and fewer surprises at the closing table for you. And our Closing Dashboard only gets smarter as we close more and more transactions!

For any MLS listing related questions you can reach out directly to your Listing Agent. Houzeo gives you their contact info when you select one. For anything else, see that blue help button at the bottom left? Use it to chat, email or call our customer service team at any time! You can also schedule complimentary consultation with us to assess if Houzeo is the right solution for you.

Open houses today are not as important as they were a decade ago. Most potential buyers will see your house online. This makes decluttering and investing in professional photography even more important. These buyers will then reach out to you directly or to their agents to schedule a viewing.

If you have the time, definitely host an open house, but know that cold leads walking in through your door at an open house isn't as common nowadays.

It's not uncommon to receive two or more offers. We recommend uploading them on the Offers tab. The tab helps you compare offers on all their merits including the offer price, contingencies, and financing terms. With multiple offers, you can choose to respond to all open offers by telling interested parties to submit their highest and best offers. Once you receive them, you can choose the best offer for you.

Do not take low-ball offers as an affront. It's best to counter them, with a number at or above the lowest you'll accept, instead of ignoring them.

Hiring professional stagers can get pricy, but it may be worth it if you have an expensive home that feels immense without furniture, or if you need furniture to help buyers imagine how they would utilize the space. For most homes, if you're living there and have a few good pieces of furniture to work with, de-cluttering, self-staging, and professional photographs will do the trick.

Yes! Just one more. Great real estate agents are responsive, polite, and upfront - valuing other people's time just as much as they value theirs. If you're going to represent yourself, be prompt, courteous, and upfront in your responses. This includes responding to your Listing Agent who's helping you with the MLS listing, responding to inquiries from buyers and their agents, and replying to offers. Offers generally include a response deadline that might give you a few hours or a few days to respond.

Yes, Houzeo is a legitimate company established in 2017. The company has its headquarters in New York.

Yes. Houzeo's buyer service is available nationwide, covering major cities across multiple states. We are continually expanding our Buyer Agent network and coverage daily.

You can reach Houzeo Support at any time (whether you’re working with an agent or not) for general inquiries, tech support, or questions about the workflow/process: 844-448-0110 support@houzeo.com

If you’re working with a Houzeo buyer agent, you can also communicate with them during business hours for questions about specific properties, offers, or the transaction process. The Houzeo app includes integrated chat and calling features for easy communication.